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FITKOH RESORT POLICY

General Policy

Check-in time begins from 2.00 p.m.
Checkout time ends at 12.00p.m.

For security purposes, the guest will be asked to provide a valid government issued documents, such as a national ID card, or passport with a valid visa.

Reservation Policy

Please make an advance reservation online to assure room availability at www.fitkoh.com or by email to info@fitkoh.com
A 50% deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.

Payment for accommodation and additional services can be made in cash, through Paypal, via bank transfer.
Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).

Estimated Taxes & Fees Policy

All prices are subject 7% VAT in compliance with Thai law. These taxes and fees are subject to change without notice. Also 3% service charge (include transaction fee).

Early Check-out (shorten stay) / Late checkout Policy

Early check-out and late checkout requests will be considered on a case-by-case basis according to room availability.
In the event that you wish to check out early, shorten stay is subject to whole period charge whether or not you stay the whole period (Including accommodation and programs).
If you know that you are changing your plan, please contact us as early as possible.

Cancellation Policy

Fitkoh is not responsible for weather conditions, personal emergencies or schedule changes.
Should your plans change, be sure to inform us within the following guidelines for a refund of your deposit. If the cancellation does not meet guidelines, the deposit will be retained.

The cancellation policy can be applied in these conditions:

  • More than 30 days prior to scheduled arrival – 100% refund
  • 15-30 days prior to arrival – Minus cost of first night, the remaining balance can be used for your future stay at FitKoh, valid for 12 months. In case if you book only program, we will keep full amount as a deposit valid for 12 months. We do not REFUND IN CASH.
  • 0-14 days prior to arrival – No refund

Refund Policy

FitKoh will process the refund within 14 working days. The additional 10 % of administration and banking fee will be charged. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees.

The processing by the third part can take between 1-2 weeks until the amount shows back on your bank account statement. Reasons for this are the billing cycle of your bank and processing time of the bank and other channels. Please contact your bank directly for time estimates and for any required information. For more details see cancellation policy above.

No-Smoking Policy

Please note that all FitKoh rooms including balcony areas are 100% non-smoking. A 5000 baht deep cleaning fee will be charged to any guest who is found to be smoking in their room.
We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, cartridges containing the liquid of nicotine, hookahs, and/or any action of any kind that would create smoke.
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.

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